Refund and Returns Policy

We are happy to accept returns for a full refund, store credit, or exchange (subject to availability) within 14 days of the original ship date, provided the following conditions are met:

• The garment must be returned in the condition it was shipped in, including being unwashed, unaltered, and with all original tags attached (if applicable).
• The garment must be returned in the original packaging or a similar sturdy box to ensure it arrives safely.

Return Shipping Costs:

You are responsible for the cost of returning the garment unless you are utilizing our “Try at Home” program (see below) or the garment is deemed faulty.

Exchanges:

We will do our best to accommodate exchanges where possible. However, we cannot guarantee that your desired size or style will be available. If an exchange is impossible, you will receive a full refund to your original payment method.

How to Return an Item:

1. Contact our customer service team by filling out our return form to request a return authorization, specifying whether you would like a refund, store credit, or exchange (subject to availability).
2. Once you have received your return authorization number, pack the garment securely in its original packaging or a similar sturdy box.
3. Include the completed return form (provided with your order) inside the package.
4. Ship the package to the address provided on the return form.

Processing Time:

We will process your return within 5 business days of receiving your package. You will receive a confirmation email once your return has been processed, your refund has been issued, your gift card has been sent, or your exchange has been shipped.

Please Note:

• We recommend using a trackable and insured shipping service when returning an item.
• Bridelope is not responsible for lost or stolen packages.

“Try at Home” Program Return Process:

Bridelope is pleased to offer a “Try at Home” program in Canada for a fee of $75 CAD per dress. This program allows you to try on our wedding dresses in your home before committing to a purchase.

Here’s how it works:

• Visit our website or contact us to browse our selection of wedding dresses.
• Choose the dresses you want to try on (up to a maximum of 3 dresses).
• We will carefully package your chosen dresses and ship them to you.
• You will have [insert number] days to try on the dresses at home.

Once you’re finished trying the dresses, repack them in the provided packaging and ship them back to us using the included pre-paid return label.

Please note:

• The “Try at Home” program fee is non-refundable.
• The fee will be credited towards the total price of the dress if you decide to purchase one.
• You are responsible for taking care of the dresses while they are in your possession. Any damages beyond normal wear and tear will be your responsibility.

We hope this “Try at Home” program provides a convenient and enjoyable way to find your perfect wedding dress. If you have any questions, please don’t hesitate to contact us.